Privacy Policy

1. About This Policy

Viera Digital Pty Ltd (ABN 93 696 985 047 / ACN 696 985 047) ("Viera Digital", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with us.

This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act.

By using our website (vieradigitalpty.site), contacting us, or engaging our services, you consent to the handling of your personal information as described in this Policy.

2. Who We Are

Viera Digital Pty Ltd is a digital consultancy registered in Western Australia, Australia.

• Company Name: Viera Digital Pty Ltd
• ABN: 93 696 985 047
• ACN: 696 985 047
• Address: Western Australia 6004, Perth, WA, Australia
• Email: ceo@vieradigitalpty.site

3. Information We Collect

We may collect the following types of personal information:

• Identity information: full name, business name, ABN (for business clients)
• Contact details: email address, phone number, business address, billing address
• Business information: company name, industry sector, business size, existing technology stack
• Technical information: website analytics data, IP address, browser type, device information, pages visited, session duration (collected through standard server logs or analytics tools)
• Project information: enquiry details, briefs, specifications, and correspondence relating to our services
• Financial information: invoicing details and payment records (for billing and accounts purposes)
• Sensitive information: we do not generally collect sensitive information; where it is required (e.g. for security clearance), it is collected only with explicit consent and used solely for the stated purpose

We collect personal information by lawful and fair means, and where practicable, directly from you.

4. How We Collect Information

We collect personal information through:

• Contact and enquiry forms submitted on our website
• Direct email, telephone, or video conference communications
• Client onboarding and service agreement processes
• Website hosting and analytics tools that collect usage data automatically
• Cookies and similar tracking technologies on our website
• Third parties such as domain registrars, cloud providers, and publicly available business registers

Where it is reasonable and practicable, we will notify you of the information we collect and why at or before the time of collection.

5. How We Use Your Information

We use personal information to:

• Respond to your enquiries, prepare proposals, and deliver our services
• Manage client accounts, project documentation, and billing
• Provide ongoing technical support, maintenance, and monitoring
• Comply with legal and regulatory obligations, including under the Privacy Act 1988 (Cth) and the Corporations Act 2001 (Cth)
• Send service updates, newsletters, and relevant information (where you have consented)
• Improve our website, services, and client experience
• Conduct internal business administration

We will not use your personal information for purposes other than those for which it was collected, unless you consent or it is required or authorised by law.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and professional advisers (on a need-to-know basis)
• Third-party service providers (e.g. cloud hosting providers, payment processors, domain registrars) who assist us in operating our business — subject to confidentiality obligations
• Government agencies, regulators, or law enforcement bodies where required by law
• Courts or tribunals, if we are a party to legal proceedings

We do not sell or rent your personal information to third parties for their own marketing purposes.

We may disclose personal information to overseas recipients solely for the purpose of hosting, analytics, or service delivery. Where we do so, we take reasonable steps to ensure the recipient complies with the APPs or a comparable privacy regime, or we will obtain your consent prior to disclosure.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These measures include:

• SSL/TLS encryption on all web communications
• Access controls restricting personal information to authorised personnel
• Secure cloud infrastructure with encryption at rest and in transit
• Regular security reviews and vulnerability assessments of our systems

No data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. You can configure your browser to refuse cookies; however, this may limit some website functionality.

We may use third-party analytics tools to collect aggregated, non-personally identifiable information about website traffic and usage patterns.

9. Access and Correction

Under APP 12 and APP 13, you have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading

To exercise these rights, please contact us at ceo@vieradigitalpty.site. We will respond within 30 days. We may require you to verify your identity before providing access.

In some circumstances, we may refuse access or correction as permitted by the Privacy Act. Where we refuse, we will provide written reasons.

10. Marketing Communications

We may send you marketing communications about our services, new offerings, and industry insights where you have consented to receive them, or where permitted by the Spam Act 2003 (Cth). You may opt out at any time by contacting us at ceo@vieradigitalpty.site or by using the unsubscribe link included in any marketing email.

11. Links to Other Websites

Our website may contain links to third-party websites (for example, client project showcases or industry resources). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

12. Complaints

If you believe we have breached the APPs or this Privacy Policy, you may lodge a complaint by contacting us at:

• Email: ceo@vieradigitalpty.site
• Address: Western Australia 6004, Perth, WA, Australia

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated Policy.

14. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising under this Policy shall be subject to the jurisdiction of the courts of Western Australia.

15. Contact Us

For any privacy-related queries or concerns, please contact:

• Viera Digital Pty Ltd
• ABN: 93 696 985 047
• ACN: 696 985 047
• Western Australia 6004, Perth, WA, Australia
• ceo@vieradigitalpty.site